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Keep your number
You can usually bring your current number to Clancy Mobile when you sign up. Don't cancel your old service first, or the number may be lost.
Find your account number with your current company. It's often on your bill or in their app.
Get your transfer PIN. Most companies let you create one in their app or by calling them.
Check "I want to keep my current number" when you sign up and enter both.
Once your new SIM is active, your number moves over, usually within a few hours.
Set up an eSIM
An eSIM is a SIM card built into your phone, so there's nothing to wait for in the mail. You'll get a QR code by email once you've signed up.
iPhone
Connect to Wi-Fi.
Go to Settings, then Cellular, then Add eSIM.
Choose "Use QR Code" and scan the code we sent you.
Android
Connect to Wi-Fi.
Go to Settings, then Network & internet (or Connections), then SIMs.
Choose "Download a SIM instead" or "Add eSIM" and scan the code.
Menu names vary a little by phone model.
Fix data and picture messages
If calls work but data or picture messages don't, your phone may need our APN (access point) settings. Restart your phone first, because that often fixes it on its own.
APN settings depend on the network Clancy Mobile runs on, so they'll be posted here at launch.
Billing and payments
Clancy Mobile is prepaid: you pay for the month ahead, and service runs until that month is up.
Your plan price is charged on the same date each month.
Taxes and regulatory fees are added on top and shown before you pay.
There are no overage charges. If you use all your high-speed data, your speed drops until the next month starts.
There's no contract, no deposit and no credit check, so there's no early termination fee either.